Delivery Time's Not lining up

Chad B. shared this problem ago

Not a Problem

https://vimeo.com/733387299/391e0a8372

Let me know if you need more.

The same problem

Comments (3)

Gabrielle P. ● 2 years ago

I've added this for developers to review.

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Chad B. ● 2 years ago

Figured out what I need. Is there a way to get a template variable for the DELIVERY and RETURN window? Not setup and teardown.

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Gabrielle P. ● 2 years ago

Yes we do have a variable for this now (see screenshot attached)

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Chad B. ● 2 years ago

Thanks, not the same thing. I use that though. I sent in a new video of what I think the problem is.

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Chad B. ● 2 years ago

What I'm looking for is the Actual date/time window for the delivery (yellow bar on a lead) and return (Orange bar on a lead). Separate from the setup time/duration.

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Gabrielle P. ● 2 years ago

See attached for delivery and return windows variables

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Tim B. ● 2 years ago

I think this may have been related to manipulation of the lead and route at the same time, causing data to get saved over. As we bring in the new planner, we should have better ways to prevent this. If it continues to be a problem, I suggest doing some training with our support team to make sure you are doing it as expected.

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