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Browser Notifications Don't work

Chad B. shared this question ago

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I have enabled browser notifications for sms and email. When I receive a new SMS, nothing happens. When I refresh the browser the bell then gets an updated number but the browser never notifies me.

I checked my browser notifications settings and it seems to be allowed. I'm using Microsoft Edge.

I also added the browser notification in chrome on my mobile phone and set the settings to allow and I don't get anything there either. In both cases I have to refresh the browser for the bell to even update the number dot.

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Comments (4)

Chad B. ● 5 months ago

I should also mention. I'm using the worker settings. Here are screenshots of my settings

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Chad B. ● 5 months ago

Also, under general preferences, mine says I don't have access to the module to enable. But I can I'm workers.

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Brittany M. ● 5 months ago

Thank your for this information. I am sending this over to our developers to take a look. We will let you know any updates.

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Chad B. ● 5 months ago

To add to the ticket. An employee, Vince, send a couple of text to customers and their response did not show on his notification bell in IO.

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Brittany M. ● 5 months ago

Thank you for advising Chad.

Here are some suggestions from our developers to allow the notifications to display:

Reinstall Microsoft Edge
Allow notifications in the browser
Then if the user is on Windows go to the settings Change notification settings in Windows - Microsoft Support and enable them for Microsoft Edge there as well

Please let us know if this helps.

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Chad B. ● 5 months ago

Thanks, I'll try. What about the portion of the question pertaining to my phone?

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Chad B. ● 5 months ago

It's not working. i sent myself a text. I waited 10 minutes. With no notification. Changed pages in IO and nothing. REFRESHED the page and then it showed on the bell. but NEVER got the notification in the browser. Seems like this is not real time and if I have to refresh the page it doesn't do me any good either.

Talking to Greg Harkins, he notices this same issue with text and email but everything else seems to work for him. I only have text and email on my bell.

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Gabrielle P. ● 5 months ago

I have given your feedback to developers for further review

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Chad B. ● 4 months ago

Here's a video of what I'm experiencing.

https://www.awesomescreenshot.com/video/29946312?key=d1ba63bbc973f1d6263cfa6b311f2439

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Brittany M. ● 4 months ago

Thank you for this video. I have also sent this to our developers.

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Noah S. ● 4 months ago

It looks like there could be a possible issue with connections not being made to your browser. Please try clearing your cookies on Edge and seeing if the problem persists. Also, are you noticing any issues with IO Phone as well?

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Chad B. ● 4 months ago

The main notice is that calls coming in Don't notify me in real time I have to refresh the browser

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Chad B. ● 4 months ago

Ok, clearing browser data helped the real-time notifications on the bell still no browser notifications and the incoming call issue seems fixed.

However, If I miss answering a call, the alert doesn't show in my notification trey either.

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Brittany M. ● 4 months ago

Thanks for the update Chad. I have let the devs know.

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