Double enter email from client

Dean J. shared this question 22 days ago
Answered

We get customer entering their email incorrectly and they don't realize, when they don't get a response from us they go to the competition. also when the emails go into their junk /spam folders we also loose business that way. i suggest we get the mail entered twice to help avoid mis-spelling.

Comments (7)

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I have your request in with developers.

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This has been fixed. If the emails don't match the confirm email box (just added) will be highlighted red and the "Get a Quote" button is disabled.

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Fantastic, thank you.

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we are having problems with entering second email, as soon as you start typing the pop up comes up saying it doesnt match

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I have let developers know and have them looking into this.

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Hey Dean,


I got rid of the pop-up and replaced it with a large font, bold message underneath the confirm email box. It should collapse all the other sections as well to make it intuitive what's happening.


Let us know if you need anything else!


Best,

Dan

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We always let the customer know to check their spam folder unfortunately there is no real way to prevent it going to spam

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