big issue with IO phone texting

jason h. shared this problem 2 years ago
Not a Problem

We sent some mass texts with links to customer's contracts, and all are wrong. 15 customers all got bad links. please advise ASAP


The batches were sent out at 2:13 and 2:17


To clarify, we check-marked each of the leads we wanted to text, chose 'text', entered the info at the top on the drop-down io phone thing, and then used the template 'text contract' which works fine when sent individually.

Comments (3)

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It's been almost a week with no reply. We use this feature often and need to ensure the URL's are parsed properly. Looking a the screenshots, you can see that they included weird stuff like "&Amp" instead of "&"

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I have a developer taking a look and will let you know as soon as I hear something back

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Developer thinks they found the issue and says should be working now if you try again!

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