IO Phone Worker Ring Through

Chad B. shared this question 22 months ago
Awaiting Reply

Is it possible to set a filter to allow worker phones to ring through without being tied to a lead?

Comments (23)

photo
1

As long as you don't have filters stopping these it should still ring

photo
1

If you remove filters you would allow all numbers to ring through

photo
1

So could your customers what??

photo
1

Currently on a google meet. Do you mean when WORKERS call in their calls go through and not to voicemail? You would also have to build a filter specifically for that. Build a filter for workers and have a ring schedule specifically for this

photo
1

After this meeting I can try to set up a workers filter...

photo
1

What is the name of the filter you set up?

photo
1

Yeah, I am looking at the filter you have set on the emergency line. It should be a workers filter and not a lead filter. I am going to start fixing it.

photo
1

I started if you want to take a look and add names...then we can test this out

photo
1

Filter and ring schedule doesn't work. HOWEVER, what if we could add workers to the custom rules and not just customers or manually typed numbers? That would work for me!

photo
1

Yes, I just got it confirmed. That is the way to do it. Add workers to the custom rules and it will work this way...Custom rules will take precedent over ring schedules

photo
1

Ok, Tim is seeing if there's a work around. He thinks entering the worker number should work for you

photo
1

hmmm..Lee mentioned you could make customer profiles for your workers?

photo
1

We are seeing about being able to add workers though just how you add customers

Leave a Comment
 
Attach a file