Can't sign contracts or submit quote requests when on office network

Casey Z. shared this question 6 months ago
Answered

For at least a few months, we have not been able to sign contracts and POs while logged in to our office internet. It's a weird problem, but no big deal. Now, with our new website, https://wildbills.com/, we are using an Elementor form to create leads. It doesn't create leads if we submit it while connected to our office internet. Some customers also seem to be blocked from creating leads.

Any idea what is going on?

Comments (2)

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Hello Casey,

Have you attempted to do this with different browsers while on the work network?-

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Yes. We have tried different browsers and incognito mode. Is there anything in IO that would block actions from a specific ip address? I can't think of what else this could be.

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We took at a look at your report you are using for the lead view...this doesn't seem to be blocking any new leads from coming through. But you may also want to remove that report when you are searching for a recently saved event as well...make sure this isn't keeping something from showing. The developers are saying this: If that isn't the issue, they may need to contact their office IT department. The Office internet firewall may be blocking communication with our servers.

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