When does the full payment from costumer get pulled. I dont see any info on this.
Answered
My costumers are making deposits but I don’t know what day it pulls the full amount from their card? Where do I adjust this? I assume by default it pulls on day of delivery? Or do I have to manually do this?
The same question
You can send an auto email through the email center that reminds them to pay (event reminder) Or you can set up an automation for billing:
This only works if you're using Global Payments merchant services and only works if we have the card on file (such as they paid the deposit or paid on a previous event). This one requires two automatons to be created, and they must be in this order. The first one does the charging, and the 2nd one is optional if you want someone to get notified of any failures. Successful charge notifications are already handled by the Customer - Payment Received and Alerts: Payment Made.
Automation 1: Charge Card - Balance
Filter: Event Date next 1 day, Status: Confirmed, Balance Due greater than 0, has CC on file
Action: Charge card: balance due
Automation 2: Charge Card - Notify of Failure
Filter: [filter should be same as in Automation 1]
Action: Email - Card Declined
Other recommendations: You might want to have your Payment Reminder email come after the automation attempt. You might want your Deposit Received email to let them know that the balance will be auto-charged.
You can send an auto email through the email center that reminds them to pay (event reminder) Or you can set up an automation for billing:
This only works if you're using Global Payments merchant services and only works if we have the card on file (such as they paid the deposit or paid on a previous event). This one requires two automatons to be created, and they must be in this order. The first one does the charging, and the 2nd one is optional if you want someone to get notified of any failures. Successful charge notifications are already handled by the Customer - Payment Received and Alerts: Payment Made.
Automation 1: Charge Card - Balance
Filter: Event Date next 1 day, Status: Confirmed, Balance Due greater than 0, has CC on file
Action: Charge card: balance due
Automation 2: Charge Card - Notify of Failure
Filter: [filter should be same as in Automation 1]
Action: Email - Card Declined
Other recommendations: You might want to have your Payment Reminder email come after the automation attempt. You might want your Deposit Received email to let them know that the balance will be auto-charged.
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