Software for Party Rentals, Events, and Services

New Topic

Search Queries Have Gotten SOOO Slow

Matthew I. shared this question ago

Answered

Can something be done about the slowness of search queries, specifically when searching for leads & customers? It's gotten so slow that our phone customers are now asking what's taking so long to book an order.

Is this due to having a large database of leads and customers from over the years? If so, can something be done to improve the performance?

The same question

Comments (8)

Brittany M. ● 7 months ago

It looks like the software is running a little slow this morning. Let us know if it doesn't get better.

Reply URL

Matthew I. ● 7 months ago

Unfortunately, this has been an ongoing thing for a few weeks now.

Reply URL

Brittany M. ● 7 months ago

Hello,

Are you able to provide video examples of what you are doing for us to take a look at?

Thank you

Reply URL

Matthew I. ● 5 months ago

Attached is a screen recording showing how long a simple lead query takes. It doesn't matter who the lead is for or when the lead is from, every search takes this long.

Files:

Reply URL

Greg H. ● 5 months ago

when you type in the Matt Test and it populates on the left try clicking on the keyword option see if that makes it go faster

sometimes if i see my search is slow i try that and it seems to go faster

URL

Matthew I. ● 5 months ago

I think we've tried everything at this point. I appreciate the suggestion though!

Files:

URL

Susan M. ● 5 months ago

Instead of keyword...click on what the item is you are searching for...If Matt Test is the name on the lead...click on "contact full name" ...or if you are searching by organization, etc

URL

Matthew I. ● 5 months ago

It makes no difference what we click on, nothing we do speeds this query up. We've been dealing with it off and on for about a year at this point with no relief.

URL

Matthew I. ● 5 months ago

Any updates on this? Is there any additional info we can provide to get this resolved?

Reply URL

Susan M. ● 5 months ago

Our developers are working on this as we speak...I will let you know as soon as we have an update!

Reply URL

Matthew I. ● 5 months ago

Great, thank you!

Reply URL

Tim B. ● 5 months ago

Remove the sorting on the Lead ID on the report you are using. When you do, it will sort by create time which will yield the same result but works better with our indexing.

Reply URL

Matthew I. ● 5 months ago

Tim, thank you, that helps TREMENDOUSLY! I appreciate the follow up.

URL