IO Phone ringing issues

Greg H. shared this question 7 months ago
Answered

we have been noticing a delay in our phones starting to ring when someone calls in on our IO Phone numbers


the customer has told us it rang several times and then went to voicemail or they decided to hang up and that is about the time we get the ring


we answer and press any key and then get the message that the call has ended

is there a way to speed up that transfer process?


we do not have them hitting a menu or anything it goes straight to ringing our devices

Comments (4)

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Hi Greg,

Do you have call log examples where this occurred that we can take a look at?

Thank you

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here are a few

c02797ea8337a27134d4011690d7f06d


db9459d4215a07321805057479d1d119


33247759d17b4748af0d4602f0a77278

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Thank you for these examples. I am having our developers take a look right now!

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Hello Greg,

Our developers advised these delays are most likely due to server issues that have occurred recently. This was a temporary issue, but they are continuing to monitor at this time.

Please let us know if this continues to occur.

Thank you

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