Sales tax at city level incorrect
Answered
My sales tax settings are set so that they will auto-calculate based on the event location which is the correct way to calculate sales tax in my area. However, I tried a few different addresses and the sales tax is not calculating the city level sales tax rates, only the county and state levels.
We serve multiple cities ranging in total sales tax collections of 5% to 9%. I know I could set an override to capture at the highest rate, but that's not technically legal and I don't want to be issuing sales tax refunds all the time.
Has anyone else figured out how to get the sales tax to calculate correctly?
Here is an article on sales tax
https://rental.software/support/knowledge-base/article/automatic-sales-tax-calculation
Here is an article on sales tax
https://rental.software/support/knowledge-base/article/automatic-sales-tax-calculation
Hi Jen, thank you, I did review that link and I understand that it states it should be calculating at the city level, but it's not accurate.
Here's an address as a test and it's only calculating 3.7% and that is correct for the state and county, but it's not adding the city tax rate which is an additional 4.38%.
I also tried it with a different address in another city and the same issue happens. It calculates to 3.7% which is correct, but does not add the city rate.
I attached screenshots showing the comparison.
Hi Jen, thank you, I did review that link and I understand that it states it should be calculating at the city level, but it's not accurate.
Here's an address as a test and it's only calculating 3.7% and that is correct for the state and county, but it's not adding the city tax rate which is an additional 4.38%.
I also tried it with a different address in another city and the same issue happens. It calculates to 3.7% which is correct, but does not add the city rate.
I attached screenshots showing the comparison.
All seems to be working now. I tried a few other addresses and then the original and it worked this time around.
All seems to be working now. I tried a few other addresses and then the original and it worked this time around.
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