Refunding

Jose G. shared this question ago

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Hello, I may need to refund a deposit back to a customer. I use Global Payment. I see there's a video that was posted four months ago but the interface looks completely different than what I have under the Payments tab. Do I click on the CHARGE EXISTING CARD link (red circle in attached photo), enter the negative amount then click Charge Card, or Click the GLOBAL PAYMENTS link (green circle), enter negative amount in Other Amount box then click Submit? Thanks in advance for your help. Joe

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Cameron K. ● 8 months ago

Hi Juan!

You will enter the negative amount in the amount box under "charge existing card" then click "charge card".

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