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Elementor won't load

matthew h. shared this question ago

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Trying to edit pages with elementor but it just endless says loading. I've tried safe mode and went through all the troubleshooting tips. Any suggestions?

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Comments (4)

Jen H. ● 8 months ago

We are not having this issue we are able to access it right away, this could be an internet issue.

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matthew h. ● 8 months ago

I've tried a few different days now in case it was just an internet issue, still no luck. I've tried Chrome and Edge browsers and clearing the cache on each. Any other suggestions?

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Susan M. ● 8 months ago

Can you show us how you are going to Elementor? For example, are logged into Wordpress and when on the home page are you clicking on the "Edit with Elementor" on top of the page in the black menu?

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matthew h. ● 8 months ago

I've tried as you said while on my website, I've tried by going to pages, then clicking edit with elementor under Home, or inventory, etc. It did load once for me this morning after clicking the auto-optimize option and clearing the cache from that page, but I just tried again and its infinitely loading again.

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Susan M. ● 8 months ago

It may be better to just go to the page on the site...and click on "Edit with Elementor" on the top of the page.

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matthew h. ● 8 months ago

I've tried that and going from the dashboard. It will not load either way.

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Shane H. ● 8 months ago

Hi Matthew,

I've recorded a loom video that might help. You can view it here: https://www.loom.com/share/3d87a9a1aad94ffda604593894ae1a61?sid=a15d5904-3d2c-4b02-a83d-bb912a8dfc65

If the solutions in the video don't help, please tell us what you see when trying to log into WordPress.

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matthew h. ● 8 months ago

I’m able to do everything you did, but when I go to actually edit the page, anytime I’m clicking edit with elementor (regardless of the location I click it from), it opens but infinitely shows the grey loading screen.

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Shane H. ● 8 months ago

Good to know. That is very helpful. Thanks for the update. We are looking into it now and will update you as soon as we know more.

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Shane H. ● 8 months ago

Although we are not able to reproduce this issue on our end, we should have enough information to get this resolved. We have a developer scheduled to troubleshoot this in the morning. We will update you as soon as we know more.

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Christian G. ● 8 months ago

We weren't able to recreate this issue with Elementor. I believe this could be an issue with your browser, and I would recommend trying a different browser.

I did reinstall this version of Elementor and WordPress, and this may fix the issue for you.

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matthew h. ● 8 months ago

Nope. As I said before, I've tried multiple browsers and it's the same issue. I've tried different PCs as well. It's always the screen I've attached a picture of.

Files:

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matthew h. ● 8 months ago

It works coming from my phone. Has to be an issue with my browser or pc specifically.

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