Delivery Planner setup time logic

Isaias A. shared this question ago

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Hello, I have Chris Ifeadi (#23462831) with a setup time of 30m in the lead page. However, when I pull up the printout for this delivery, it says in the planner to setup at Chris Ifeadi for 45 mins. Where are these extra 15 mins coming from? Please note, I've changed the setup time in the lead to reflect 30 mins in the delivery planner, but the screenshots below are what I captured before making this change.

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Comments (2)

Susan M. ● 9 months ago

When I tried the correct time frames are showing...Do you have any other examples we can take a look at?

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Isaias A. ● 9 months ago

Yes, 2/10, Chelsea Engel (#22814873) and Erin Fazio (#22540275), the setup and teardown times are setup for 30 mins, the delivery planner says 30 mins, but the printout says 45 mins:

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Susan M. ● 9 months ago

Thank you! Looking into this

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Isaias A. ● 8 months ago

Any updates?

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Susan M. ● 8 months ago

Sorry! The developers responded and I didn't see the alert! They are saying it's a rounding issue...anytime something is +7 mins it rounds to 15 on the print out. Unfortunately, since we are getting ready to release a brand new planner this isn't going to be updated.

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Talon H. ● 5 months ago

When is the brand new planner coming out?

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Jen H. ● 5 months ago

We don't have an ETA status yet!

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