HUGE PROBLEM- DROP DOWN OPTIONS NOT SHOWING

Tracey H. shared this question 10 months ago
Answered

We cannot create new leads in the system because drop down options for the following are missing. They simply disappeared. Works on automation during checkout but not on the back end. Therefore, we are unable to create manual quote requests.

-Referrals

-Setup Surface

-Delivery Type

When we enter the address it is not calculating the distance charges.

Comments (4)

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1

The drop downs are working back end when adding a lead along with the distance charges when troubleshooting this in support. We will need examples where this is not working as expected and should be. You can give us a lead id and screenshot that would be helpful as well.

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We will try to remember to screen shot.   The setup surface fee is not calculating.  We are having to manually enter the fee for this. Please check Lead#23345747

Orlando Fun Party Rentals

, LLC

1615 Camerbur Dr. Orlando, FL 32805

WEBSITE: 

www.funpartyrentals.net

PHONE: 

407-936-8393    

FunPartyRentals-logo/images?q=tbn:ANd9GcQAl0UnZsEN4Qnw8pCylT9NivdTuKi9MVmuZ6N_nSaXURV0F0oS

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1

How are you expecting this setup surface fee to calculate? I see the lead is set for indoor and on that surface type you have a $5.00 tie down fee but the item on the lead Interactive Challenge has no tie down set on the extra details of the item.

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Ok.I will enter it. Thanks

Orlando Fun Party Rentals

, LLC

1615 Camerbur Dr. Orlando, FL 32805

WEBSITE: 

www.funpartyrentals.net

PHONE: 

407-936-8393    

FunPartyRentals-logo/images?q=tbn:ANd9GcQAl0UnZsEN4Qnw8pCylT9NivdTuKi9MVmuZ6N_nSaXURV0F0oS

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