Contract emailing issue - We are getting closer!

Sharon W. shared this question 3 months ago
Answered

When the email goes to the customer for the contract it shows Rascal2020@gmail.com as the subject.

8ae0897a731b4bb2fd889bcea1da6522

When you click on the Event Contract Link it takes you to this: Event Contract which points to the RascalGsRentals website instead of CherokeeInflatables.com. As you see the contract looks right but still a mix between the two.

e30003375551b63bf52f3cbb332fe7c1

Comments (5)

photo
1

Ok so we were looking at this and it appears that this is some setting in your gmail, which website are you using?

798111fe4a9d364974a89ae2dfd99029

photo
1

We are using cherokeeinflatables.com. So is this something that I need to change with the email settings? I know that Inflatable office has the DNS entries for your clients like the rascalgsrental.com. If I gave ya'll a new location to point the DNS to we can actually start shutting down the rascalgsrentals.com once we have fully tested that CherokeeInflatables is working correctly. I understand this is something different but in a sense it might be the same. Let me know if we need to talk on the phone about that last part.

photo
1

I was able to get the Cherokee logo to show on the contracts by changing in your WP settings from IO to Website. Please take a look. I am asking a member of our Web team to take a look at your email issues. I see that we have a meeting tomorrow, so we can take care of a lot of your issues then.

photo
1

I was able to update our email settings and with your change I believe it is better. I will have someone do another test just to validate. Thanks!

photo
1

Thanks for the update.

Leave a Comment
 
Attach a file