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Support Topic Question Delivery / Routing

delivery planner issues

Ryan F. shared this question ago

Answered

My delivery planner has 4 routes scheduled for January 2 2024. only 3 are showing on the worker site?

How can I get all 4 to show up.

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Comments (6)

Gabrielle P. ● 4 months ago

Is this for a specific location?

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Ryan F. ● 4 months ago

Only one location has shifts that day if you look at the delivery planner. lights around event installer

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Gabrielle P. ● 4 months ago

What is the missing event with the shift?

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Gabrielle P. ● 4 months ago

Looking into this. Can you confirm what login you are logged into when you are doing your testing?

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Gabrielle P. ● 4 months ago

We believe only the 3 are showing because truck 2 and 3 have the same times assigned.

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Ryan F. ● 4 months ago

I've stepped away from the computer. But if you take the time to look at both the desktop view on the back end of the delivery planner in IO and compare that with the worker site View you'll see that there's one truck route completely missing. There's four in IO delivery planner and only three on the worker site and you can see it's not just one stop missing it's an entire route of seven or eight stops missing on a route

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Ryan F. ● 4 months ago

Thanks. Should be rjflanders. I'm scheduled for one of those shifts as well and it's not showing

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Ryan F. ● 4 months ago

so if the times are the same on shifts they won't show? this hasn't happened before?

Ryan Flanders

JumpAroundVA.com

540.755.0700 571.402.8040

3494 Germanna Hwy

Locust Grove, VA 22508

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Ryan F. ● 4 months ago

yep, i changed the times and now it is showing

Ryan Flanders

JumpAroundVA.com

540.755.0700 571.402.8040

3494 Germanna Hwy

Locust Grove, VA 22508

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Gabrielle P. ● 4 months ago

Thanks for the update

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