Thank You Email / Google / Customer Satisfaction Survey
Answered
A month ago I removed the customer satisfaction survey section from the reviews section under general preferences. My understanding is that this action left only the Google Review Link as an option for the Thank You email.
Since this change, I have received 3x 5-star reviews and the customer was not directed to my Google reviews page, instead they ended up leaving reviews in my Customer Satisfaction Survey.
Did I need to also do something with the Thank You email template? If so, please help me resolve this issue as well as educate me on my error. I have attached two images but I'm unsure if they will be helpful.
The same question 
I was taking a look at 21100831 and initially the customer clicked on 1 start (see log on 11/25 at 7:14pm) that's why it was directed to regular CS survey instead of Google Reviews. The customer ended up fixing and giving you more stars...but initially only gave one star and that's why it didn't go directly to Google
I was taking a look at 21100831 and initially the customer clicked on 1 start (see log on 11/25 at 7:14pm) that's why it was directed to regular CS survey instead of Google Reviews. The customer ended up fixing and giving you more stars...but initially only gave one star and that's why it didn't go directly to Google
Today we had two surveys completed and the customer was directed to the satisfaction survey again even though the settings don’t point them to it at all. 3 weeks ago I was led to believe this was an isolated incident bc of a technicality in the was the customer provided their response. I was under the impression this would not happen going forward after the support team reviewed my settings.
Today we had two surveys completed and the customer was directed to the satisfaction survey again even though the settings don’t point them to it at all. 3 weeks ago I was led to believe this was an isolated incident bc of a technicality in the was the customer provided their response. I was under the impression this would not happen going forward after the support team reviewed my settings.
I am looking this over today w/ a developer...I see 21357369 from today...what was the other one?
I am looking this over today w/ a developer...I see 21357369 from today...what was the other one?
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