Contract not signed but says "Complete"

I noticed that too. I cleared the date, but I was still stuck with the signature in the screenshot above. This morning I was able to switch it to a new contract. Maybe it was just a temporary glitch.

I have a ticket in...I will keep you posted. I would say either when you create a new contract it clears the date...or when you create a new contract it automatically DOESN'T show completed even if it doesn't clear the date? Either way showing completed has to confused customers??

Ok, this is how it's always been, to fix we have to clear the sign/received contract date :/

Susan - I just edited a lead and chose the option to create a new contract. It cleared the date automatically, and the contract says "Not Complete". Did someone change how this works, or is it doing something different each time? If they did make the change, it's great. This is how it should work.

This was already signed again by time I was able to take a look...can you let us know when this happens again?

This is another one that I regenerated the contract yesterday. It says right there in the log that the book date was cleared. Again, just so we're clear, this is the way it should work. There is no problem with this lead, or the one I shared yesterday. The one that started this thread was the problem.

Yes, the "book date" is the contract signed date...so looks like this is working as it should.

Okay, I see what happened with the original lead. When lead 17684891 was edited, the question "Would you like to regenerate the contract" (or whatever it says) was ignored. Then the salesperson went to the contract section in the lead and clicked this button to make the new contract active. That action does not clear the contract received date. Is that intentional, or is that an oversight? I think we want the contract received date cleared, just like if we had regenerated the contract the other way.

If you create a new contract it will not clear the contract received date...you have to manually do this.