contract not updating

All-Affairs S. shared this problem 17 months ago
Solved

After updating a contract the contract doesn't show the update even when contract is not signed, Invoice however does update.

Comments (10)

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What is the lead # where this behavior occurred?

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Do you "freeze" your contracts by hitting edit and then add?


the contract should have no "created" date

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No almost never 

Sam

Sent from my Verizon, Samsung Galaxy smartphone

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Interesting... I can probably troubleshoot relatively quickly over a Zoom meeting if you want (I am not support just helpful)


you can email me if you want nicki@apocalypseservices.com

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If you want I can help with a Zoom call and troubleshoot the issue. Or sending a video to support of it doing the problem is usually helpful

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I made an order for myself . Look at 

17249901

It was 1 test and I changed it to 5 test. Invoice shows 5 but contract shows only 1 test it doesn't get updated

Sam

Sent from my Verizon, Samsung Galaxy smartphone

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It's showing qty of 5 on the contract and invoice on my end. Are you still needing assistance with this?

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Look at 17280465 invoice says 9 test and contract says 5.

After a couple of hours it will update but it does take time 

Sent from my Verizon, Samsung Galaxy smartphone

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Do you have a screenshot where you are seeing the 5? Again on your last example I'm seeing the 9 on both contract and invoice and from the contract email that was sent in the log.

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Sent from my Verizon, Samsung Galaxy smartphone

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So now I tried it again and now it shows 9 . It updates but only after I keep trying. Can you place an order then change the order and you will see it doesn't update.

Sam

Sent from my Verizon, Samsung Galaxy smartphone

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I created a lead and in my testing when I adjusted the qty the contract and invoice both updated and reflected the changes right away.

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