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employee not able to access timeclock

isabelle A. shared this question ago

Answered

Hello

I have an employee (Etienne Angers)

He is using iphone and safari and gave permission for the localisation but he is still unable to access his timeclock.

Is there something more we need to do ?

The same question

Comments (5)

Brittany M. ● 10 months ago

Hello,

Is he only allowing localization when the app is being used or always have this turned on?

Thank you

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isabelle A. ● 10 months ago

By app, you mean Safari ?

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Gabrielle P. ● 10 months ago

Can you have them try the IO workers app and see if they have access to clock in function?

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isabelle A. ● 10 months ago

I can ask them to try but we do not want to use the app

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Gabrielle P. ● 10 months ago

Just trying to see if it's a problem across all platforms.

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isabelle A. ● 10 months ago

I asked, will come back when he does. thank you

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isabelle A. ● 10 months ago

Hello

So the employee does have access to the timeclock via the app. But not on the website.

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Gabrielle P. ● 10 months ago

Sounds like they need to go into their settings for safari and be sure they have location access turned on

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isabelle A. ● 10 months ago

Hello

I have a second employee not able to clock in on the worker site but able in the app.

Dylane Vachon.

I am with her and she gave access to her localisation in Safari but still can't clock in

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Gabrielle P. ● 10 months ago

Does it allow from another browser like google chrome?

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isabelle A. ● 10 months ago

Yes, she just clocked out in google.

But she really prefers safari, is there a way for you to fix this ?

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Brittany M. ● 10 months ago

At this time, our software works best on Chrome.

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