attachments won't load

Terri R. shared this question 9 months ago
Answered

When I scan documents to my computer then try and attach to lead it will not load. How can I get them to load in IO

Comments (9)

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Are you getting any errors? What type of file are you uploading into the lead?

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No error message. Tried scanning as PDF and JPEG still nothing. It's not on every lead

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Can you please provide lead you have had this issue with?

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I have many but here is one 14858721

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Sorry for the back and forth are you able to get me the file you are having issue with? Trying to replicate the behavior you are seeing at times.

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Here are some that are not attaching. I will send some that did attach.

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Thank you for providing I have developers looking into this further. I was able to replicate this behavior.

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Issue has been resolved.

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