Automatic emails not working

Dwayne C. shared this question ago

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Can anyone help me with my automatic emails. They used to work but now my payment reminders, thank you emails or anything is working. I’m having to do it manually. I went and looked and the automatic emails are active but they aren’t sending out.

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Jen H. ● 11 months ago

Can you please provide us with some lead #'s so we can take a look at why these didn't go out?

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Dwayne C. ● 11 months ago

14876775

14718313 I had to manually send the thank you email to, these are two off the top of my head

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Jen H. ● 11 months ago

I have been watching this and these emails seem to be working and going out to your customers, please let us know if this should happen again.

Thanks!

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Jen H. ● 11 months ago

Did you recently modify or just turn on the Thank You and Event Reminder emails?

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Dwayne C. ● 11 months ago

I recently turned on the 2-3 day payment reminder. Also my lead status hasn’t automatically been changing from confirmed to complete after the event is over.

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Jen H. ● 11 months ago

Ok I'm going to keep an eye on this until tomorrow to see if these email will go out on their own, and I will update you then.

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Jen H. ● 11 months ago

Good afternoon, I have been keeping an eye on this and I can see for lead 15483593 that the Thank you email did go out as it should, I'm going to keep this until this weekend to see if the 2 that you have if the auto emails event reminders go out, if they do not I will put this in with a developer. So for June the 1st please don't send the emails to the customers let the system do it, if it has not by the 2nd I will put this in.

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Jen H. ● 11 months ago

I just checked and your event reminders for this Saturday for both of your lead have went out, I will check again next week to see if the Thank you emails have gone out.

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