mystery item in leads
Solved
I have this one unit that is like stuck in the background of leads that I carries over and appears on emails - I can't figure out the issue to fix it. Please see lead 13939469
If you go to create a quote, it includes a Themed 4-in-1 Combo that is not selected in the lead. Also comes up on Event Reminder emails - does not show up on contract though. See screenshots below. Please help
The same problem
what happens when you create a lead lets say with just the axe trailer?
does the same thing happen or only when you include all the items on the sample you postes?
what happens when you create a lead lets say with just the axe trailer?
does the same thing happen or only when you include all the items on the sample you postes?
I have our developers looking into this and will advise once its been reviewed.
I have our developers looking into this and will advise once its been reviewed.
Looking at the lead and the database, I see that there was a Themed 4-in-1 Combo item on the lead at one time. The panel is selected for that item. It seems that item is now set inactive and the item was set to not show on the leads page. I set it to show as you normally would not choose that setting. Now you can fix your lead to be what you want.
Looking at the lead and the database, I see that there was a Themed 4-in-1 Combo item on the lead at one time. The panel is selected for that item. It seems that item is now set inactive and the item was set to not show on the leads page. I set it to show as you normally would not choose that setting. Now you can fix your lead to be what you want.
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