website not sending authentication emails

Sara C. shared this question 20 days ago
Answered

Hi, We are trying to log in from our mobile devices and the site seems like it is not sending the authentication emails or texts, so we can't log in. Thankfully I was still logged in on my laptop, so we could see our lead for today.

Comments (1)

photo
1

Can you please confirm the email and phone number the MFA credentials should be sent to so we can confirm if it's correct in your account preferences?

photo
1

the problem resolved later that morning

photo
Leave a Comment
 
Attach a file
Access denied