Phone rings twice for every call

Ryan F. shared this problem 20 months ago
Awaiting Reply

I've submitted a ticket for this before the last few weeks and I don't have an answer. But whenever we get a call from IO phone it rings we answer it or decline it and then immediately it keeps ringing to us again. It's very frustrating and I'm trying to find a solution for this. It acts like it's a second customer calling in but it's still the same exact call it doesn't matter if you decline it or if you answer it it comes back ringing within a few seconds

Comments (2)

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Can you please provide some examples from the call log where this behavior has occurred? We will need date and time of the calls that behaved in this manner.

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Dang, you think that's an IO phone issue? Mine is always when we don't answer, we just assume people think we will answer if they call the second time...Like i'm just checking to make sure it's important.

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