Last Minute Booking Fees
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Our last minute booking fees aren't populating with our orders as they normally would. What do we do to fix this?
Our last minute booking fees aren't populating with our orders as they normally would. What do we do to fix this?
The same question
Do you have a lead ID example so we can take a further look into this for you?
Do you have a lead ID example so we can take a further look into this for you?
14179517
14179517
It looked like the lead was created on 04/07. If your customer creates the lead days in advance but then doesn't book, this fee won't apply.
It looked like the lead was created on 04/07. If your customer creates the lead days in advance but then doesn't book, this fee won't apply.
That doesn’t seem right it was calculating it before.
Another lead is 14336273.
We just gave her a discount but it wasn’t coming up for this lead either.
That doesn’t seem right it was calculating it before.
Another lead is 14336273.
We just gave her a discount but it wasn’t coming up for this lead either.
In the 24 hour last minute scheduling fee, if you hover over "Number of Days", you'll see that that's the number of days of the creation of the lead 'til the event start time.
In the 24 hour last minute scheduling fee, if you hover over "Number of Days", you'll see that that's the number of days of the creation of the lead 'til the event start time.
The one for 14336273 honestly looks like it was created at 9 am...it was for 11am...it beat the 48 hour fee by 2 hours. I am going to test one out right now...to be sure it's working. I will do the same thing but miss it by an hour.
The one for 14336273 honestly looks like it was created at 9 am...it was for 11am...it beat the 48 hour fee by 2 hours. I am going to test one out right now...to be sure it's working. I will do the same thing but miss it by an hour.
ok, nevermind, I cannot get this fee to work at all...it looks like it was working before for you guys. Were any changes made to it recently?
ok, nevermind, I cannot get this fee to work at all...it looks like it was working before for you guys. Were any changes made to it recently?
I mean it worked for me on that one lead and then when i went to edit it, it changed it and now it won't work for any lead so it's got to be some kind of glitch
I mean it worked for me on that one lead and then when i went to edit it, it changed it and now it won't work for any lead so it's got to be some kind of glitch
I have a developer taking a look at this
I have a developer taking a look at this
Actually it looks like these fees were only set up for one location and not the other! We made a copy of them so they will apply for both!!
Actually it looks like these fees were only set up for one location and not the other! We made a copy of them so they will apply for both!!
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