How can I issue a refund to a different card after customers card is reported lost?

Nickolas S. shared this question ago

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A customers event was cancelled due to wind. When we tried to issue a refund to the card on file, it was discovered that she had lost the card and shut it off. She is asking if there is a way that she can send me her new card's information and issue the refund to that card instead. We use Global Payments. How can I manually change her payment method and issue this refund?

Thank you!

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Comments (2)

Susan M. ● 20 months ago

Go to the lead and enter info and negative payment

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Nickolas S. ● 20 months ago

Where are you telling me to ener the info? Payments> Other Amount > Global Payments?

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Susan M. ● 20 months ago

On the lead there is charge existing card...beside it there's Global Payments...click there to enter new card.

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Pamela S. ● 20 months ago

I don't believe you can refund a card you did not charge. I would send a check for refund

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