Distance Charges not Calculating

Anthony C. shared this problem 20 months ago
Solved

I am manually entering a customer that is 82 miles away per the IO software. I have distance charges setup to charge per mile. The software is only calculating $13.xx in distance charges when I believe it should be closer to $200. My distance settings are attached and the quote that I put my own info into except for the address to test.

Comments (2)

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What is the lead # or the customer name where this is occurring?

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The lead number is #14210915 or customer name is Christopher Lynch.

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User PAPartypals changed the total from $284.16 to $125.00 on 4/9 at 9:32pm. (see screenshot of the log)

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Hmmmmmm. Did you try hitting address issues on the venue? Or google maps and see what it's thinking?


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The google maps button will get you a look at where it thinks everything is. Address issues will give you a chance for it to force a refresh and maybe clear the issue


One thing I noticed - the 61-80 line is redundant... because your mileage is set to 7 above.

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