Time Clock Issue

Chad B. shared this problem ago

Solved

When I'm scheduled to work and I try to clock in on the app. It won't let me because a position isn't chosen. However, I can't see where to choose a position.

Alternatively, the website will let me clock in even though there is no place to choose a position.

Additionally, the app will give me a position drop down if I'm NOT scheduled to work.

Seems like a bug on both the site and the app.

The same problem

Comments (3)

Gabrielle P. ● 12 months ago

I have opened a ticket with developers for further review.

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Gabrielle P. ● 12 months ago

See attached, there should be a position drop down when clocking in. Do you not have this option? Please provide more details for developers.

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Chad B. ● 12 months ago

I get that. and it's there when I'm not scheduled. it's when I am that they disappear. Let me see if I can get screen shots. It's probably going to work now and something was just a fluke but let me schedule myself for today and see if they disappear

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Chad B. ● 12 months ago

Definitely happened on the website. Pic attached. App seems slow to update maybe. No position block available.

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Gabrielle P. ● 12 months ago

Thanks I gave this to developers

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Gabrielle P. ● 12 months ago

Is the app still not working, or was it just slow? If you are still having issues with the app please send a screenshot per developers request.

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Gabrielle P. ● 12 months ago

Developers found and fixed an issue where if a worker was clocked in from the website, they were not able to clock out from the app.

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Chad B. ● 12 months ago

The app doesn't auto select shifts or positions. When those options are available. It is still not working. But I haven't seen an update to the app either.

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