Sync Issue Outdoor Games Not Updating (Southwest/Albany Site)

Yoann L. shared this question ago

Answered

Hi Team,

We are currently facing an issue with the product sync on the Southwest (Albany) website. Specifically, the Outdoor Games pages are not updating correctly even after performing multiple sync attempts and applying updated code.

We have checked the following URLs where the issue is visible:

https://monsterballsouthwest.com.au/inventory/outdoor-games/

https://monsterballsouthwest.com.au/inventory/outdoor-games/egg-spoon-with-sack-racing-combo/

Although the sync status appears successful, the changes not showing in WordPress.

Additionally, we have updated some product-related code, but it is still not displaying properly on the website. This suggests that the sync process may not be pulling the latest data correctly, or there could be a sync-related issue from the IO side.

We have already:

- Performed force sync multiple times

- Verified all updates on the io , but changes are not reflecting on the website

However, the frontend still shows outdated content.

Screenshots for reference:

- https://prnt.sc/SwTLgxTdj3U2

- https://prnt.sc/9Z8Oh8xg_UxI

Please let us know if you require any additional details or access from our side.

Thanks.