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quote link issue

Ariel L. shared this problem ago

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I have sent quote link to a customer and they get a Whoops! the page you were looking for couldnt be found. this happend 2 times already.

The same problem

Comments (11)

Chad B. ● 13 months ago

Are you sending quotes or contracts?

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Ariel L. ● 13 months ago

Quotes copying the link and sending thru text. it appears that both the people have apple if that makes a diffrence

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Chad B. ● 13 months ago

I don't think so. Can you post an image of where you're copying the link from?

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Ariel L. ● 13 months ago

d9f55e4dce5edd2ed4569e3c03d11a0a

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Chad B. ● 13 months ago

If you click the link does it open ok?

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Ariel L. ● 13 months ago

yes for me it works fine. I sent it to my other phone with no issues. but I have 2 different customers that have told me the same thing.

See attached error they get. (they are both iPhones) not sure if that is a trend yet or not.

Files:

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Chad B. ● 13 months ago

Oh it's that page. Go to WordPress>pages. Then select trash and see if the quote page is there. If not, select draft and see if it's there. If not. It may be as far as I can take you. And IO may have to look in to it.

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Ariel L. ● 13 months ago

Its there but not sure whats going on.

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Chad B. ● 13 months ago

If it's in the trash or draft you need to publish the page.

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Ariel L. ● 13 months ago

no its not in the trash its published.

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Gabrielle P. ● 13 months ago

Can you please provide lead examples where this behavior had occurred?

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Ariel L. ● 13 months ago

Both of these customers had the same issue.

https://lakesidebounce.com/io_quoteconfirm/?io_name=Lakeside+Bounce&qid=13860909&cid=12706499

https://lakesidebounce.com/io_quoteconfirm/?io_name=Lakeside+Bounce&qid=13929413&cid=12770163

Files:

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Chad B. ● 13 months ago

Oh. 🤔🤔🤔

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Greg H. ● 13 months ago

I had the same issue today both apple users I just haven't had time to look into it

It was texting issue also email worked fine but not texting

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Jen H. ● 13 months ago

Good morning, I just sent myself a quote from this lead and I have received this quote with no issues it opened fine? Do you now how the customer is trying to open it? If a mobile device what type?

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Ariel L. ● 13 months ago

yes the 2 times it happened to me the customers each had an Iphone. it seams like Greg H from the previous comment also had the same issue with 2 apple users.

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Greg H. ● 13 months ago

after several tests yesterday it seemed that it was dropping the lead number after the cid= but now its working

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Jen H. ● 13 months ago

Ariel is yours working now?

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Ariel L. ● 13 months ago

I don't know i don't have anyone with an iphone to try this with right now. has something changed? becuase its happend the first time we noticed 4 days ago and then yesterday was the second time.

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Jen H. ● 13 months ago

Please let us know if your still having issues.

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