Reviews not being linked to lead/client.

Talon H. shared this question ago

Answered

My understanding is that the *reviews_ratings_link* variable should create a link that will tie the client's review to the lead that activated the automation, is that correct?

I just enabled the automatic email to notify me when a rating is left, but it says "Survey: Rating Clicked for ." and the View Lead link just redirects me to the leads page, not to any particular lead (though the link itself looks like it's trying to get me to the right place: https://rental.software/include/email/click.php?id=183808901&url=https%3A%2F%2Frental.software%2Fmyaccount%2Fdirectlead.php%3Fid%3D%26utm_source%3Dalertemail%26utm_medium%3D%26utm_campaign%3DAlert%3A%2BSurvey%3A%2BRating%2BClicked&t=duVmcQWZrN)

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Comments (1)

Jen H. ● 19 days ago

Which lead did you test from?

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Talon H. ● 16 days ago

It wasn't a test, it actually came from a customer, so I don't know which lead it was from. I did receive several ratings last weekend, so I assume one of them triggered it. But I've never seen the rating tied to a lead, even before I turned on the alert just recently, so I think it's an ongoing thing.

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Susan M. ● 14 days ago

I sent a test out and clicked on 5 stars and here's how the results would show on the lead for you

a79a022d78bb0fba75a71e059c184bc5

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