Delivery Planner Confusing Mess?

Matthew M. shared this problem ago

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I am having an issue with the new delivery planner....or maybe the old. I was trying to exclusively use the new planner so that I feel comfortable with it before it gets phased out. However, I would go to print the packing list and it would have doubled up events, incorrect trucks and incorrect directions. Then I would put in shifts, go back and they had disappeared. I was like I guess this thing is too full of bugs so I'm going to go back the the legacy planner. I open the date and everything is all messed up on there, shifts are there but look strange, times are off, delivery and pickup swapped. I'm assuming this is what's messing with the new planner but I have honestly no idea. Any help would be greatly appreciated. It does this everytime I use the new planner.

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Susan M. ● 2 hours ago

You would need to exclusively use one or the other....If you routed on one you would have to clear the day off completely and reroute it again on the planner you wanted to use.

When you are ready to use the new planner let us know and we can be sure it's working the way it should. Maybe we plan a meeting to go over. (Its hard to see from your screenshot what the issue was)

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Matthew M. ● 2 hours ago

I was using the new planner exclusively. I would notice that I would put in shifts for workers and save it. Then I would go back later and they would be missing. Also I would go to print out packing lists and the vehicle packing list would have multiples of the same event to be loaded. Then I decided to go to the legacy planner and opened up the date with the missing shifts and doubled events on the packing list. That screenshot of the legacy planner is what I saw (I didn't put any of those in myself, that's just what it looked like after I used the new planner and then took a look). If it has nothing to do with the legacy planner then the issue i'm having is that the new planner is making shifts disappear and the packing lists are incorrect as well as the delivery directions being wrong. For the time being I am going to continue using the legacy planner until whatever this may be gets ironed out. If you need me to jump on a meeting to recreate it or go into more detail I am happy to do that.

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