Payments not in QB

Charity B. shared this question 4 hours ago
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IO shows that the payment has synced to QB, but when we click on it shows an error, says that the duplicate document number error. There is not a duplicate invoice number. 2 leads are affected; #62815043 & #62721717. See attached images.

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When you click the qbo link on the payment line it takes you to the following url: https://qbo.intuit.com/app/recvpayment?txnId=Invoice Deleted


But the invoice isn't deleted. It's in QBO.

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