Notes On Packing List

Olivia V. shared this problem 15 months ago
Awaiting Reply

We put notes under some of our items on our contracts so that way the customer for example will know what size linen goes with what size table. When you click contract at the bottom of the leads page all of the notes are in the correct spot but when you click the packing list all of the notes are on the wrong items. One example lead ID# 12599795

Comments (4)

photo
1

That note uses this variable

*rental_notes*

you will need to add this variable to your forms so it prints correctly

we just have a notes section on our packing list that included them all in the same place

e4dd13c26b464118cdcc87ce9036acd3

photo
1

so in your example on the order where you have the note icon circled what info did you put in there? Whta was the note you added then we can see where it is putting it

photo
1

on the lead page under the 90x132 it says 6 ft buffet table and then under the 90x156 it says 8 ft buffet table. if you look on the second page of the example it shows them in the correct spot on the contract but not on the packing list page. we have always been able to put notes in that spot and they would show up correctly on both the contract and packing list.

photo
1

have you made any changes to your packing list template lately?

it looks like your rental loop might be out of whack?

look at this part of your template and see when the last update was made


bd827fe7465c20c015abceb4b06eed8a

photo
1

We have been having many problems with our packing list they weren't printing right and still aren't and this one with the notes just started. it says the last update was made 2/22/23 and the notes just started monday 3/13/23.

photo
1

try loading the 2/22/23 update back in and see if that helps

photo
1

unfortunately that did not work.

photo
2

I could probably trouble shoot your packing list if you wanted. I have availability for the next 30 min or so to hop on a zoom if you want


nickig@funflicks.com shoot me an email and I'll send a link


NOTE I AM NOT IO SUPPORT JUST TRYING TO HELP

photo
1

well crap

can you do a upload of your packing list copy and paste it in word like you did before?

use the </> view and copy and paste and upload.. its in the coding it just a matter of finding it

photo
1

it seems its something with the inventory loop it seems

photo
1

here you are Greg

photo
1

ok i havent solved this but i have tracked down what the issue is

it is the note loop on accessory notes.

When you add a note to an accessory item under the main inventory item the notes work fine on the main item but they go haywire on the accessories.

its not your set up its something in the main code

photo
1

i just did a large printout and made some hand notes and sent to support because it was to complicated to explain here in typing it all out ;)

photo
1

Awesome thank you! That's great! It just started and I am just not sure why. Could this also explain the problem we are having when it comes to printing our packing lists out? We pick a day and go to print the packing lists and some print separate and then some print on the same page (we have done tickets for this too and were told it was our template)

photo
photo
1

It's because you have the variable for the notes after the rental packing list variable (which will be the accessories) and not the rental itself.

photo
1

we have ALWAYS had it this way and have never had the problem until Monday. We have not changed the template at all

photo
1

Developers could be working on something in the background that changed something. Hard to say. But right now the way it shows it's going to list the accessories and then the notes. I would put the variable for the notes on the same line as the rental name.

photo
1

I have attached the file I had originally uploaded and you will see where the notes that are supposed to be under the 90x132 table cloths on the packing list is now under pipe & drape but on the leads page and on the customers contract it is in the correct spot.

photo
1

Looking at the coding of the packing list to see what has changed

photo
1

Can you take a look and see if this is working correctly?

photo
1

Susan it corrected my packing list and it shows on Olivias correct to the way she has it laid out..

we have different layout but the info is there now where it is supposed to be


this is mine

51184eb2265be39e76abceb88ed93d88

this is hers using her template she sent me

She has her main note at the bottom of the full list where i have mine out beside my main item in a different column


8f2228e89618e9e29793764438ee1b05

photo
1

yes it is thank you! could the same problem be within out printing of the packing lists too? When we go to print the packing this for the day some print of separate pages and some print on the same page and we need them all separate. It has nothing to do with the page break thig.

photo
1

Where are you printing from...the print utility or the delivery planner?

photo
1

the print utility. we haven't even started the delivery planner part as we are still unsure of how that works.

photo
1

When I go to print it is printing each on it's own page. You aren't checking the "remove page breaks" or anything? You may need to check your printer settings? It's printing as it should for me. Check all settings and if all else fails "reset" all printer settings.

photo
1

here is a video of how we do it. sorry we do not have the ability to record us talking on our computers so let me know if that makes sense.

photo
1

the file isn't attaching is there an email that i can send it directly to so you can get it?

photo
1

Olivia, you're in the IO Users Facebook group, right? Check out this video I made for the delivery planner. It covers almost everything, so it's pretty long. The few things I missed are covered in the comments. Let me know if you have questions. The delivery planner is such a great tool, I hope you use it!

https://www.facebook.com/groups/609192753627370/permalink/848998789646764/

photo
1

Thank you casey! We definitely want to use it!!

photo
1

support@inflatableoffice.com

photo
photo
1

I have to say thanks to the IO team for fixing the note issue so fast today amazing work as always

Leave a Comment
 
Attach a file