Automation Texts Not Working
Solved
We have 4 text automations but they don't seem to be working as expected.
2 of them should text the customer 1 hour before the start of their pickup/return date/time window to remind them of pickup/drop off procedure.
I am unable to get this to work, I've created several test leads and set the pickup/return windows for later the same day. I should get a text approximately 1 hour before the pickup/drop off window but it never gets sent and the log has zero entries, even though the filter shows my lead being included.
Can someone help us with this?
Files:
Screen Shot 202...
The same problem 
It does look like it's working...right now it's just hard to test out because there's just no leads that fall into the criteria. I see you put in your number for a test lead...but if you look at the log it shows your number is "unsubscribed"
It does look like it's working...right now it's just hard to test out because there's just no leads that fall into the criteria. I see you put in your number for a test lead...but if you look at the log it shows your number is "unsubscribed"
I saw that in the log so I enabled the text for my number and ran a test. Again, the automation showed "1 lead effected" but did not actually run. We also had customers this past weekend say they never received the texts
I saw that in the log so I enabled the text for my number and ran a test. Again, the automation showed "1 lead effected" but did not actually run. We also had customers this past weekend say they never received the texts
Do you have a couple lead example #'s of ones that should have gotten the texts but didn't?
Do you have a couple lead example #'s of ones that should have gotten the texts but didn't?
9130791 is an example.
9130791 is an example.
Attached is screenshot confirming my test lead is included
Attached is screenshot confirming my test lead is included
Any update on this? We're heading into the weekend.
Any update on this? We're heading into the weekend.
Unfortunately, every time I go to check on the automation the filter is pulling "0"
Unfortunately, every time I go to check on the automation the filter is pulling "0"
Can we schedule a time for you to look at it and I can create some test leads for you to check out?
Can we schedule a time for you to look at it and I can create some test leads for you to check out?
Curtis, two test leads were just created.
9250619
9250471
Curtis, two test leads were just created.
9250619
9250471
What automation should be working for these?
What automation should be working for these?
9250619 Should be picked up by "Automation New - CPU Next 1 Hr - Text"
9250471 Should be picked up by "Send Deliveries to Zapier within 48 hrs"
9250619 Should be picked up by "Automation New - CPU Next 1 Hr - Text"
9250471 Should be picked up by "Send Deliveries to Zapier within 48 hrs"
These are screenshots showing the leads are included
These are screenshots showing the leads are included
Ok...we are looking now
Ok...we are looking now
Hi Susan, were you able to see what I'm talking about using those two test leads?
Hi Susan, were you able to see what I'm talking about using those two test leads?
Is there an update on this? I'd really like to get this resolved before our season ramps up.
Is there an update on this? I'd really like to get this resolved before our season ramps up.
We did have an automation bug...but now we are looking at your Zapier automation that has couple of leads that are filtered that should be working.
We did have an automation bug...but now we are looking at your Zapier automation that has couple of leads that are filtered that should be working.
Looks like this has been sorted out...You should see automations up and running again
Looks like this has been sorted out...You should see automations up and running again
Give the developers my regards! It looks like orders are finally making it over to our dispatching software.
We will test texting this weekend with our customer pick-up orders and report back if any issues persist.
Thank you!
Give the developers my regards! It looks like orders are finally making it over to our dispatching software.
We will test texting this weekend with our customer pick-up orders and report back if any issues persist.
Thank you!
Yes finally! It was affecting a lot of people. eek
Yes finally! It was affecting a lot of people. eek
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