Sent emails showing address
Awaiting Reply
Hello,
It appears the automatic emails going out have added my address to the bottom. I do not want customers knowing my address. How do I have this removed. It is not part of my email signature.
The same problem
go to settings/email center and look at each email and see which onces has the variable or the address typed in adn remove it and save
go to settings/email center and look at each email and see which onces has the variable or the address typed in adn remove it and save
This is what it's showing vs what my auto email is set to
This is what it's showing vs what my auto email is set to
this is what ours normally looks like
when i use the variable i got all this
Not sure where it pulls that from but that is what i use in my Outlook signature, maybe IO pulls from there now when you have them connected?
this is what ours normally looks like
when i use the variable i got all this
Not sure where it pulls that from but that is what i use in my Outlook signature, maybe IO pulls from there now when you have them connected?
I have a ticket opened for our developers to look into this now.
I have a ticket opened for our developers to look into this now.
Our developers advised this was an issue with the template variables. This should be fixed now.
Our developers advised this was an issue with the template variables. This should be fixed now.
This is still happening. Is there something I need to do on my end?
This is still happening. Is there something I need to do on my end?
I have reopened the ticket.
I have reopened the ticket.
Here is what the developer has said:
It is against the law to not have an address in there, so you will have to keep a street address in there for spam reasons. You are able to put in a PO Box or whatever you want, but there has to be a full address entered there.
Here is what the developer has said:
It is against the law to not have an address in there, so you will have to keep a street address in there for spam reasons. You are able to put in a PO Box or whatever you want, but there has to be a full address entered there.
Are you able to provide the law that states this? Is this a federal law? State law? Made up law? I work in the law world so just saying it's against the law does not satisfy as an answer.
When did this law go into effect? I have emails from last year that did not have the address on them.
Please provide where it is stated that you will show my personal information and where did I sign consent stating it was ok to post my address.
Are you able to provide the law that states this? Is this a federal law? State law? Made up law? I work in the law world so just saying it's against the law does not satisfy as an answer.
When did this law go into effect? I have emails from last year that did not have the address on them.
Please provide where it is stated that you will show my personal information and where did I sign consent stating it was ok to post my address.
The emails I elected to send out are considered transactional. Therefore they do not require the same as the commercial emails used for marketing or sales. That article clearly shows the difference. The law was passed over 10 years ago and yet you didn't implement it until this year.......
You did not answer all of the questions I asked nor did you provide any documentation where I consented for my personal information to be sent.
Could I suggest adding somewhere we could add a secondary address to be used in the actual classified "commercial" emails. That would make it where I can have my personal address and a business address or PO somewhere different that does not get sent out to clients.
The emails I elected to send out are considered transactional. Therefore they do not require the same as the commercial emails used for marketing or sales. That article clearly shows the difference. The law was passed over 10 years ago and yet you didn't implement it until this year.......
You did not answer all of the questions I asked nor did you provide any documentation where I consented for my personal information to be sent.
Could I suggest adding somewhere we could add a secondary address to be used in the actual classified "commercial" emails. That would make it where I can have my personal address and a business address or PO somewhere different that does not get sent out to clients.
You can change your email signature in
Settings/Page Templates/Email Signature..
that is what is pulled by that varaible
*template-email_signature*
what do you have in there?
IT HAS BEEN SO LONG THAT I SET MINE UP I TOTALLY FORGOT THAT SETTING
You can change your email signature in
Settings/Page Templates/Email Signature..
that is what is pulled by that varaible
*template-email_signature*
what do you have in there?
IT HAS BEEN SO LONG THAT I SET MINE UP I TOTALLY FORGOT THAT SETTING
I have changed that. The part that is showing on sent emails is not part of that. It's an extra part you apparently can not edit and just started showing up recently
I have changed that. The part that is showing on sent emails is not part of that. It's an extra part you apparently can not edit and just started showing up recently
This has been adjusted. Under Warehouses/Addresses if you set a "mailing address" it will now use this instead of your company address
This has been adjusted. Under Warehouses/Addresses if you set a "mailing address" it will now use this instead of your company address
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