Customers couldnt pay balance using email

Altovis B. shared this question ago

Answered

Had my first booking this morning using IO and the link with the balance owed reminder didn’t have an option for them to actually pay the balance. I had to complete it on my end. I already disabled the option for deposit only payments. So what else am I doing wrong?

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Comments (1)

Gabrielle P. ● 2 months ago

What lead had issues paying? Were there any errors?

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Altovis B. ● 58 days ago

Anna Worley from Sunday

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Altovis B. ● 58 days ago

There was no error we just couldn’t find any way for them to pay I even got their phone and looked myself

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Susan M. ● 58 days ago

You said they were clicking on the link though an email? Which email was it?

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Altovis B. ● 57 days ago

The email with the link to their contract. Once they click on that link all they see is the contract but no where to pay

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Gabrielle P. ● 57 days ago

We're refreshed your pages and the payment section now appears to be showing as expected. Please let us know if you have issues going forward.

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