Optional fields not working correctly

Casey Z. shared this problem 22 months ago
Solved

I'm trying to add an optional field with default text already filled in. The default text will not display on the lead, no matter what I do (Small text, large text, notes, HTML). I have an older one that still works, but new ones will not. I even copied the working one and that did not work.

See my optional fields named "Test" and "Test Venue" for reference. "Test Venue" is a copy of "Venue List"

This is not urgent.

Comments (2)

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3

I have also noticed this and just corrected by creating a filter that sees the field is not set and then adding an automation to fill in the text.


Just a quick fix while they work on the code - if you need it

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3

Wow! Impressive workaround! I had someone else test this, and it is still working on his account.

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1

When I looked at the "test" optional field I didn't see any default text saved? I went in and saved and it's working?

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1

There was no text in there because I was continuing to try different things. It is working now, and I created a new optional field and that worked too. Maybe the new release fixed something? Thanks for looking at it.

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