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Duplicate notes, html script in Notes field

Lora C. shared this problem 7 months ago

I asked about this once before and nothing has changed. We have some text that auto-populates the customer notes field. Usually, it shows up at least 2x, and almost always has HTML code snippets as shown below. Each time a quote is updated, another few lines of text is added. You can scroll through hundreds of orders over the last few years with same issue on our account. Please let me know how to rectify as it looks a bit unprofessional if we don't get to it before the customer sees it.

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