Alerts: Payment Made not received if payment is process by admin
Answered
Hello
Is it possible to receive the payment made if a representative enter himself the credit card info of the customer or proceed himself with a payment (balance for exemple)
in that lead; #13011871
The payment of 71.54 was process by the rep. but i did not receive the alert email: payment made.
If i can't receive the alert email for that, what would be the automation to build ? I am stock at which filter to build....
Thank you
The same question
You would want to turn on the alert in the Settings-->Alerts for "Payment Taken"
You would want to turn on the alert in the Settings-->Alerts for "Payment Taken"
It is on have and i am receiving it when a customer makes a payment by himself
I wand to receive it also when a representative takes the payment ...
It is on have and i am receiving it when a customer makes a payment by himself
I wand to receive it also when a representative takes the payment ...
See attached the one I'm referring to is not on. The "Payment Made" is when the customer makes the payment on their end and the "Payment Taken" is when done by worker on IO side.
See attached the one I'm referring to is not on. The "Payment Made" is when the customer makes the payment on their end and the "Payment Taken" is when done by worker on IO side.
So sorry, thank you
Questions
1 : is there a possibility to only receive alert when the payment is taken by a representative and not by me because i'm at the administration so i know when i take a payement....
2: if i set up an automation to take balance on credit card, will a receive one of the 2 alerts ?
So sorry, thank you
Questions
1 : is there a possibility to only receive alert when the payment is taken by a representative and not by me because i'm at the administration so i know when i take a payement....
2: if i set up an automation to take balance on credit card, will a receive one of the 2 alerts ?
HEllo
I made active the ''payment taken'' last Thursday. And the alert email was not received Friday.
See exemples:
12934551, payment was taken by the representative with credit card and no alert
12202087: payement was taken by administrative person with credit card on file and no alert.
Please let me know
Thank you
HEllo
I made active the ''payment taken'' last Thursday. And the alert email was not received Friday.
See exemples:
12934551, payment was taken by the representative with credit card and no alert
12202087: payement was taken by administrative person with credit card on file and no alert.
Please let me know
Thank you
I have developers looking into this, will advise once it's reviewed.
Thanks!
I have developers looking into this, will advise once it's reviewed.
Thanks!
Per developers we will not exclude you as administrator and Payment taken alerts are now being sent.
Per developers we will not exclude you as administrator and Payment taken alerts are now being sent.
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