Website - wrong item web address

Heather A. shared this problem 14 months ago
Solved

Hi there,

we recently had our website go live and some of our items are linking to the demosite and not the actual site - not sure why this is happening?? I don't think there is anything different from these items to others. Happening on a couple basic bouncers as well

See example:

868c0eb5f43c3fb5d97aaf94b2e1c04e

5d24a3028de212328595c64c163c8386

Comments (3)

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1

how long have you been live?

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1

Do you know how to log in to the back end on Wordpress? If so, delete those pages from your website, then go to each of the items in your IO inventory and hit Save. They will probably re-sync with your website correctly. Nothing will go wrong by attempting that, so it's an easy first step.

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1

The old demo site links should have been automatically updated during launch. It looks like you have already fixed them, and I'm not seeing any more bad links on your site.

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1

I think it worked now - I removed and re-added the website link on each individual item - looks like that did the trick 👍

Thanks for the help!

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