Package Required Accessories Issue

Austin B. shared this problem 41 days ago
Awaiting Reply

i have a package "Diamond Package" that has three "choose" required accessories with different quantities required. For some reason, on the wordpress page it is displaying 2 "choose" groups as required without the header titles and one "choose" as just accessories.

Comments (3)

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Are you able to provide the link to this package's page? I am unable to navigate to it on your website.

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Yeah, I haven’t linked to this new segment of business yet until it’s complete completed. Here’s the URL.: https://chateaubounce.com/all-inventory/bradbury-events/diamond-package-3/

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I am having our web team take a look and will let you know what they advise.

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Thank you

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Adding to this, is there a way to change the shadow color on the selected accessories? Currently, the shadow is so light that leads will have a very difficult time confirming their selections.

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Thank you. I have updated the web team.

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Our web team have fixed the page for you. They had to rebuild the page under https://chateaubounce.com/all-inventory/bradbury-events/diamond-package/ with this, you may have lost any elementor edits that you have made.


The web team also advised that the shadows/changes can be made via global css in elementor.

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Okay great, thank you! Was this just a fluke, or something that ill have to have adjusted in the future if I set up other packages like this?

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I am checking with the web team and will let you know what they advise.

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It appears that the choose a cake stand and choose a prop headers have disappeared again.

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Just to verify, what is the product page URL that you are using to view this item?

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https://chateaubounce.com/all-inventory/party-decor-packages/diamond-package/


on perhaps a somewhat similar note, this page is showing all of the optional accessories for the items within the package. I should only require "Choose you bouncer"


url: https://chateaubounce.com/all-inventory/party-packages/luxe-celebration-package/

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Any update on this?

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I am checking with the developer for an update.

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Hello, do we have an update?

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Let me see where this ticket stands...can you give me a current example of this issue so I can be sure the dev has updated info? Thanks!

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On the Luxe package page it’s showing a ridiculous amount of accessories and is not refreshing. On the diamond package page, there are three different sets of required accessories. Choose a cake stand and choose a party. Prop are no longer separated with a header, and instead the header remains below all of the accessories.


This problem was supposedly fixed previously, but the moment that I added my page styling back it reverted. Essentially required accessories two and three are being hidden.

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Can you let us know what you have edited after this was fixed? Our devs are trying to pinpoint what is causing this. We do have a new plugin coming out next month that will help with this...but we would like to see if this is something that can be fixed now in the meantime when you have complicated package set up

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When I hide the Page title and change the page color, it breaks it.


I also will need to expand the container to full width, 0 padding, and 0 margin. That's it. It's wild how finicky this page is. Yes, this is a brand new product offering that required a very complicated setup.


Thank you for your help.

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Our developer advised they made a change to the sync code to fix potential invalid HTML issues. They advised to make your usual edits to the page and see if it renders correctly afterwards. If not, he will re-generate it and try again.

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