IO Website pricing not matching IO pricing

Heather A. shared this problem 14 months ago
Awaiting Reply

We have commercial and residential pricing set up. On several units, the commercial price is not reflecting on the website. Please help.

Example:

d0ff0fdf95b27fa5c8f8615a9255a77bd93263db3a42cf86347a8f741f856e8800756d1226d226706883daebd4ae394b1a078e6d42a6c9ab29371c555377a420

Comments (2)

photo
1

I think I figured it out - when IO created this site, they used the wrong location. Was supposed to be Grand River Party Rentals, but it's set up under Grand Events Barrie.


We have edited this entire website - please tell me it's an easy fix on you end. Only figured it out because the delivery charge gave me an outrageous amount when it should have been $40.

2d6f5ec8a1b581347ce9477bebbcb2f9

6d6cd8502db1df36d90f6a0447b9f336

photo
1

I was able to change the location - that fixed the delivery charge, but not the unit prices.

photo
1

You can adjust the location on the item prices here. (see attached)

photo
1

they are already set to the correct location: 22adba02d9d5d511a798bacb357c6135

photo
2

I have developers looking into this.

photo
1

Hi there, any updates on this? We need to get the website up and running as soon as possible

Thank you

photo
1

Hi Heather,

Sorry for the late response per developer: You can Force Sync the site to grab any inventory/categories from that location, but you shouldn’t have to do anything else.

photo
1

I figured it out on my own - it was an issue with the pricing filter.

photo
photo
1

When IO comes in on Monday I'm sure they will get it fixed I would also email support@inflatableoffice.com to give them an extra alert to your needs

Leave a Comment
 
Attach a file