Items are showing available during quote and booking when they shouldn't.

Michael P. shared this problem ago

Solved

Items that are already booked are still showing as available during quote and booking.

The same problem

Comments (1)

Cody S. ● 4 years ago

Do you have an example of a date range and item that we can look into?

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Michael P. ● 4 years ago

Yes. Try June 26th or July 3rd. The mammoth combo is already reserved from june 25th - 27th, and from july 2nd - 4th. When I go to booking, select the water combo and set the event date for the 26th and the 3rd (it shows available). It even lets me get to the booking stage. I want customers to see that it is Unavailable. It used to display correctly, but something seems to have changed.

Thank you,

Michael

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Cody S. ● 4 years ago

This is a vendor item.

https://rental.software/support/knowledge-base/article/tools-for-vendor-items

Normal conflict checking does not work on these items which means the customer will always be able to autobook these items.

I'll submit a request to our team to have a toggle to allow for conflict checking on certain items.

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Michael P. ● 4 years ago

Ah, shoot. I didn't understand what a vendor item was. I thought it was just the vendor that I purchased the item from. I removed the vendor name and now it works. Thank you!

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