Remove email address

Gregory R. shared this question ago

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I recently had an issue with one of my company email accounts so I changed the email preferences in IO to a different email account, but the original still gets messages when quotes are down, contracts are signed, etc… does anyone know how to clean that old email out of the system?

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Comments (1)

Vanessa C. ● 23 days ago

Have you gone to Settings>Email Preferences and connected the new one? Usually you have to change it there and not just in the account settings. Hope that helps.

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Gregory R. ● 23 days ago

I did that a couple of months ago. I cannot find the old email anywhere in IO, but it’s still getting emails.

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Vanessa C. ● 23 days ago

What about above that make sure the correct email is selected?

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Vanessa C. ● 23 days ago

Now that I re read your post go to settings>account preferences and make sure the email is changed there

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Jen H. ● 22 days ago

Good morning, has this issue been rectified?

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Gregory R. ● 22 days ago

No, I have checked everywhere in settings that I can for the email address “rentals@rsinflatables.com” to remove it but I cannot find I anywhere.

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Susan M. ● 22 days ago

Go to Settings-->Alerts and be sure your new email address is listed here for the alerts

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Gregory R. ● 22 days ago

Thank you very much.

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