Email center - recent quote (admin created) not working

isabelle A. shared this question 3 years ago
Answered

Hello

I activated this automatic email and created a lead last friday and i did not receive the automatic email.

Lead: https://rental.software/account/#/leads/11552547/customer.

I created this lead for me as a customer. I received the quote. openned it but did not do any action. From what i understand, i should have receive an automatic email the following day

https://rental.software/account/#/settings/emailcenter/email_custom,210673

Thank you

Comments (3)

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1

If you view the Log inside this lead, you will see an email attempted to go out. It looks like emails have been unsubscribed in your "Customer Profile".

Thank you!

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1

When i create a new customer in a quote, is he automatically ''unsuscribe'' ?

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1

No. Unsubscribe would need to be unchecked somewhere or the customer would have to unsubscribe.

Thank you!

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