Internal Emails are getting bounced - How do I fix this?
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Hello
I have noticed some of our internal team's email are getting bounced. For example, we have certain automations set up to email Logisitcs@soundoffexperience.com about rental orders and yet everything time iO tries to send an automatic email to that address is comes back as bounced. It says the user unsubscribed but that is simply not true - the user of that email did not unsubscribe from iO emails so how do we get iO to successfully email them? This might also be happening with a sales rep email as well: Castel@soundoffexperience.com
Any email that ends with @soundoffexperience.com should never bounce. How do we fix this?
Thank you
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Hi Ashley,
Can you provide the title of some of the emails that are bouncing from your Email Center so that we can take a closer look?
Hi Ashley,
Can you provide the title of some of the emails that are bouncing from your Email Center so that we can take a closer look?
Yes, here is an example of a confirm order that was supposed to send an email to one of team members (tnt@soundoffexperience.com) but it shows it bounced. I've noticed it only happens with orders that are assigned to the "events" warehouse location.
https://rental.software/account/#/leads/81364547/entity-log
Yes, here is an example of a confirm order that was supposed to send an email to one of team members (tnt@soundoffexperience.com) but it shows it bounced. I've noticed it only happens with orders that are assigned to the "events" warehouse location.
https://rental.software/account/#/leads/81364547/entity-log
Hi Ashley,
Looking at your accounts, it appears that several of them are no longer able to log into gmail properly. As the first troubleshooting step could you revoke and then log back in to the gmail accounts for each location, and encourage any of your workers who are having issues do it as well? In particular I noticed that TNT had no email information set, so that is the most likely issue in that particular instance.
Hi Ashley,
Looking at your accounts, it appears that several of them are no longer able to log into gmail properly. As the first troubleshooting step could you revoke and then log back in to the gmail accounts for each location, and encourage any of your workers who are having issues do it as well? In particular I noticed that TNT had no email information set, so that is the most likely issue in that particular instance.
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