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Automatic Emails not sending

Lindsay A. shared this question ago

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On Friday 8/8/26 I added a new lead and event and the customer did not receive any automatic emails. Prior to this I’ve tested the emails, made sure they’re active and confirmed my gmail permissions allowed IO to send emails on my behalf. Also, our name looks weird when you do receive an email from us. please see attached.

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Comments (1)

Jen H. ● 5 hours ago

What is the lead id that didn't receive any emails?

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Lindsay A. ● 5 hours ago

#73499373

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Jen H. ● 5 hours ago

I'm seeing auto emails in the log of this lead? What email were you expecting to go out that didn't?

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Jen H. ● 5 hours ago

Where are you seeing this at?

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Lindsay A. ● 5 hours ago

I added her on 8/8 and she didnt receive the contract email. The ones on 8/9 I manually prompted.

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Lindsay A. ● 5 hours ago

I sent a test email to my husband and this is how it appeared from his perspective

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Jen H. ● 4 hours ago

When you are manually adding a lead and changing the status you would need to manually send them the email. What email did you send to your husband so that I can take a look.

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Lindsay A. ● 4 hours ago

I sent him the contract email.

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Jen H. ● 4 hours ago

This would need fixed in your email settings, this is not coming from the template.

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Lindsay A. ● 2 hours ago

In the google admin profile and regular profile the name appears normally, see pictures attached. Can you please provide a link to instructions on how to change the appearance? I don’t know where else to update other than in the google admin and profile sites.

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Jen H. ● 2 hours ago

Try removing the apostrophe from Antonio's.

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Lindsay A. ● 2 hours ago

Please see attached. I sent a test email to my personal email via IO and then an email directly from the Antonio’s Fun Zone gmail. I sent the test after i removed the apostrophe from the gmail profile.

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Jen H. ● 2 hours ago

This is what I'm seeing now.

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