New IO Plugin seems to have broken checkout/cart
Solved
Hello, I updated to the new IO Plugin yesterday. There seems to be an issue with the checkout/cart system now. I can't add anything to the cart, the date picker doesn't appear to be working and there are spinning loading circles on the items on the category pages. Pretty sure no one can get a quote on the website at the moment. I have attached a video to hopefully help pin it down
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The newest plugin update now requires customers to first select a delivery or service date using the “Set Date” option before customers are able to add items to the cart or request a quote. Once a date has been selected, customers can then proceed with the “Check Delivery” process to confirm availability and continue with checkout or quote requests.
This requirement has been added to ensure accurate scheduling, improve delivery coordination, and prevent availability conflicts before an order is submitted. By making date selection mandatory at the beginning of the process, the system is able to provide a smoother, more reliable, and better-organized customer experience while reducing delays and incomplete quote requests.
The newest plugin update now requires customers to first select a delivery or service date using the “Set Date” option before customers are able to add items to the cart or request a quote. Once a date has been selected, customers can then proceed with the “Check Delivery” process to confirm availability and continue with checkout or quote requests.
This requirement has been added to ensure accurate scheduling, improve delivery coordination, and prevent availability conflicts before an order is submitted. By making date selection mandatory at the beginning of the process, the system is able to provide a smoother, more reliable, and better-organized customer experience while reducing delays and incomplete quote requests.
Hi Gabrielle, checking in on this again as we are now on day 5 without a functioning checkout or cart system. Since we are right in the middle of our peak summer season for inflatable rentals, every day this is down is directly costing us quotes and bookings. Can this ticket please be escalated to a critical priority? Alternatively, is it possible for your team to manually roll our plugin back to the previous working version on your end while the developers figure out the bug?
Hi Gabrielle, checking in on this again as we are now on day 5 without a functioning checkout or cart system. Since we are right in the middle of our peak summer season for inflatable rentals, every day this is down is directly costing us quotes and bookings. Can this ticket please be escalated to a critical priority? Alternatively, is it possible for your team to manually roll our plugin back to the previous working version on your end while the developers figure out the bug?
Apologize for the delay I've asked developers to roll you back to the old plugin until the current issue is fixed.
Apologize for the delay I've asked developers to roll you back to the old plugin until the current issue is fixed.
Developers advised this was caused by a disconnect when you changed from single to multilocation concerning the set page group in the plugin. They've fixed this but you will need to clear local cookies and cache to see the change.
Developers advised this was caused by a disconnect when you changed from single to multilocation concerning the set page group in the plugin. They've fixed this but you will need to clear local cookies and cache to see the change.
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